Terms

Terms and Conditions of Booking (the “Terms”)

1. Service Provider

1.1 The courses are provided by National School of Make-Up Limited (hereinafter referred to as “The Central School of Makeup”, “we” or “us”), a company incorporated in England and Wales (Company Number 12197826). Our registered office is c/o Burrows Scarborough, Sovereign House, 12–14 Warwick Street, Earlsdon, Coventry, CV5 6ET.
1.2 We will use our reasonable endeavours to provide the courses advertised on our website, with reasonable care and skill.
1.3 We may appoint independent subcontractors or third parties to deliver certain aspects of our courses. We take reasonable care to select competent providers but are not responsible for their independent actions or omissions.

2. Booking and Confirmation

2.1 If you are booking on behalf of another person, you must be their parent, guardian (if under 18), or authorised agent.

2.2 If purchasing as a gift, please ensure the recipient has a copy of these Terms.

2.3 To confirm a place, complete the booking form and pay the deposit or full amount as specified. You must ensure all details are accurate.

2.4 Once we issue an Enrolment Letter or Booking Confirmation Email, a binding contract will exist between you and The Central School of Make-Up.

2.5 Please check your Enrolment Letter carefully and notify us immediately of any errors at bookings@centralschoolofmakeup.co.uk.

2.6 We reserve the right to decline any booking prior to acceptance and will refund any payment made.

2.7 One-to-one lessons and gift vouchers must be booked and completed within six months of the date of purchase, unless otherwise agreed in writing. Expired vouchers or lessons cannot be redeemed or refunded.

3. Payment

3.1 All fees are in GBP (£) and include VAT.
3.2 Unless otherwise stated:

• Courses commencing within 14 days of booking require full payment.

• Courses commencing after 14 days require a 20% deposit, with the balance due on the date specified in your Enrolment Letter or Booking Confirmation Letter.
  3.3 If the balance is not paid on time, your place may be cancelled and your deposit forfeited.
  3.4 Payment can be made by debit/credit card or bank transfer.

4. Price Changes

We may adjust prices due to increases in costs or exchange rates. If this results in a price rise of 10% or more, you may cancel for a full refund.

5. Participants

Each course may have a minimum or maximum number of participants. If a course is cancelled due to insufficient numbers, you can transfer to another course or receive a full refund.

6. Cancellation by You

6.1 Cancellations must be made in writing to info@centralschoolofmakeup.co.uk.

6.2 Our cancellation charges are:

• 21 days or less before the course start date – 100% of the course fee

• More than 21 days – loss of deposit or 20% of course fee (whichever applies)

6.3 Failure to attend without notice is treated as a late cancellation.

6.4 These charges reflect genuine costs incurred by us in reserving tutors, models, and facilities.

6.5 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you book online, by phone, or by email, you have 14 days from the date of purchase to cancel and receive a full refund, unless you have requested the course to begin within that period and we have started delivering it.

6.6 Refunds are returned to the original method of payment. Refunds of £100 or more are subject to a 5% processing fee to cover transaction costs.

6.7 You may transfer to a later course date (subject to availability):

• More than 30 days’ notice: £50 transfer fee

• Less than 30 days’ notice: £100 transfer fee

7. Cancellation by Us

We may cancel or postpone a course if circumstances make it necessary (including low enrolment or force majeure). In such cases, you will receive a full refund or the option to transfer.

8. Changes to Courses

Course descriptions are intended as a guide. We may adapt course content, tutors, or locations in the interests of quality or safety.

9. Insurance

For overseas courses, participants must have medical and travel insurance covering the duration of the course. For UK-based courses, personal accident and cancellation insurance are strongly recommended.

10. Age, Health and Inclusion

10.1 Courses are open to learners aged 17 and over.

10.2 We are committed to providing an inclusive learning environment in line with the Equality Act 2010. If you have a health condition, disability, or learning difference that may affect your participation, please let us know before booking via our Reasonable Adjustments form (link here) so that we can discuss and plan if appropriate support is possible.

10.3 By enrolling, you confirm that you are able to take part in the course activities, with or without reasonable adjustments.

10.4 If, in the opinion of the course leader, your participation poses a significant risk to yourself or others and no reasonable adjustment can make it safe, you may be withdrawn from the course. Refunds will be at the school’s discretion.

10.5 You must have sufficient fluency in English to follow safety and instruction briefings.

10.6 We follow current UK public health guidance. If illness or isolation prevents attendance, options such as rescheduling may be offered. Administrative fees may apply.

10.7 If information about a health condition, disability, or support requirement is not disclosed before the course starts, and it becomes clear that we cannot safely or reasonably make adjustments at short notice, we may not be able to accommodate continued attendance. In such cases, we will discuss suitable alternatives where possible, such as transferring to a later date, deferring the booking, or arranging private training if appropriate. Any private or alternative training may incur additional costs, and refunds will remain at the school’s discretion.

11. Equipment and Premises

11.1 You must take reasonable care of all school property and equipment.

11.2 Damage caused intentionally or by negligence may result in charges for repair or replacement.

11.3 Audio or video recording is not permitted without prior agreement, except where required as a reasonable adjustment.

12. Conduct

12.1 Students must behave respectfully and professionally at all times.

12.2 Disorderly, abusive, or unsafe behaviour may result in removal from the course without refund.

12.3 Any costs incurred due to removal will be charged to the student.

13. Hours, Attendance and Achievement

13.1 Students must attend the first day of their course.

13.2 Absence or lateness may affect assessment outcomes. Catch-up sessions may be offered at £150 per class, subject to availability.

13.3 Paying for or attending a course does not guarantee a qualification; awards are subject to successful assessment.

13.4 Decisions of the Creative Director are final in academic matters, but this does not affect your right to use our Complaints Policy or your statutory rights.

14. Accommodation

We do not provide accommodation but can recommend local options.

15. Independent Travel

We are not responsible for travel arrangements or associated costs before, during, or after a course.

16. Complaints

If you have a concern, please raise it promptly with your tutor. Any unresolved complaint must be submitted in writing within 30 days of the end of your course. Please see our Complaints Policy for full details.

17. Overseas Students

17.1 Students requiring visas must ensure these are in place before booking.

17.2 We are unable to refund fees where a visa is refused or delayed.

18. Intellectual Property and Use of Materials

18.1 All course content, materials, and teaching resources are the intellectual property of The Central School of Make-Up.

18.2 You may not reproduce, share, or use these materials to deliver your own training without our written consent.

19. Non-Solicitation

19.1 While enrolled and for 12 months after completion, you must not use confidential information or contacts gained through your course to directly solicit current students or staff of The Central School of Make-Up for competing services.

20. Liability

20.1 Nothing in these Terms limits liability for death, personal injury, or fraud.

20.2 We are not liable for indirect or consequential losses or for more than the total course fee paid.

21. Force Majeure

We are not liable for delay or non-performance resulting from events beyond our control, including but not limited to natural disasters, strikes, government actions, or public health emergencies.

22. Data Protection

22.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

22.2 Please see our Privacy Policy for full details of how we collect, use, and protect your data, and your rights to access, correction, or deletion.

22.3 Where you provide details for another person (for example a next of kin), you confirm you have their permission to share this information.

22.4 We may share your data with awarding bodies or partners where necessary to deliver your course, under strict confidentiality agreements.

23. Variation of Terms

These Terms may be updated periodically. The version in force at the time of booking will apply, unless changes are required by law.

24. Severability

If any clause is found invalid or unenforceable, the remaining Terms will continue in effect.

25. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales

       

The Central School of Makeup

The Central School of Makeup is a trading name owned by National School of Make-Up Limited,  a company incorporated in England and Wales with company number 12197826. Our registered office is c/o Burrows Scarborough, 12 Warwick Street, Coventry, England, CV5 6ET.