Complaints Policy

Purpose

The purpose of this policy is to establish a fair and efficient process for handling complaints from students, staff, and other stakeholders of the Central School of Makeup (the "School"). The policy is intended to provide a way for individuals to raise concerns and have them addressed in a timely and appropriate manner.

Scope

This policy applies to all complaints received by the School, including but not limited to complaints related to academic programs, facilities, staff, and administrative processes.

Reporting a Complaint

Individuals who wish to make a complaint should do so in writing, either by emailing info@centralschoolofmakeup.co.uk, or by mailing a letter to the School's main office.

Complaints should include the following information:

• The name, contact information, and relationship to the School of the individual making the complaint
• A clear and detailed description of the issue or concern, including any relevant dates or events
• Any supporting documentation or evidence related to the complaint

Handling of Complaints

Upon receipt of a complaint, the School will assign a staff member to review and investigate the issue. This individual will be responsible for gathering additional information and evidence as needed, and for determining the appropriate course of action.

Resolution

The School will make every effort to resolve complaints as quickly and fairly as possible. Depending on the nature of the complaint, this may involve taking immediate corrective action, providing an explanation or apology, or implementing longer-term solutions.